Once your order is made, you should receive a confirmation email – contact me should you not. We aim to get your order shipped as soon as possible, but please note the time frames on custom ordered product. Once your order is in the post, you will receive an order update.
Postage is calculated as you go through the regular checkout process – letter postage starts from $5.00, and parcel post is set to a flat rate of $9.20.
Other Important Information
Post is currently Australia wide only, however contact me if you would like me to quote you postage internationally.
We do our best as a small business to keep postage prices fair and affordable and because lots of the products are flat, we have configured the platform to send letter post where possible (for small items such as cable wraps and coin purses) – where parcel post is required, tracking is standard and you will be sent tracking details.
Please note, shipping times can vary for remote & rural locations.
Anna Fran Designs will not be held responsible should products sent via letter post not arrive, and parcel post option is provided as an alternative. However we will always try our best to help with the situation.
Should your parcel arrive damaged, please photograph the parcel on arrival before opening. Should products be damaged, please submit a claim via Australia Post if the products were sent via Australia Post.